We accept all major credit and debit cards, Klarna and other secure payment options. You can simply choose the method that feels most comfortable for you at checkout.

No worries. Please check your card details, try a different payment method or contact your bank. If the issue continues, our team will be happy to help you.

You will receive a confirmation email shortly after placing your order. If you do not see it, please check your junk or spam folder. If it is still missing, please contact us. we will be happy to assist you.

We work quickly. If your order has not yet been dispatched, we will do our best to make changes or cancel it. Once your order has been sent, it can no longer be changed or cancelled. Please contact us as soon as possible if you need assistance.

If your order has not yet been processed, we will gladly update the address for you. Please get in touch with us as soon as you can, and we will do our best to help.

Once your order has been dispatched, you will receive a confirmation email with a tracking link. Simply click the link to follow your parcel’s journey right to your door.

Please check your tracking link for the latest updates. If the estimated delivery time has passed, please contact us and we will look into it for you right away.

Oh dear! Please check your tracking information first - your order may have been sent in more than one parcel. If something still seems to be missing, let us know and we will sort it out for you.

If you are not completely satisfied with your purchase, you may return it within 14 days.
Please email atelier@alderandloom.com to request a return.
Items should be in their original condition: unused, with tags and in the original packaging.
If you would like a refund, the return postage is at your own cost and is not reimbursed.

Delivery times depend on your location. Once the warehouse has dispatched your order, you will receive a tracking link to follow your parcel. The estimated delivery time is 7 to 9 working days, depending on the destination.

At the moment, we only ship within UK & Europe. If your country is not listed at checkout, we are unfortunately not able to deliver there yet - but we are working on expanding soon.

We work with trusted couriers such as Royal Mail, DPD, DHL and FedEx to ensure your order arrives safely and on time. The courier used depends on your location and will be shown in your shipping confirmation.

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